Privacy Policy

Last updated: October 16, 2026

This policy explains how ClickMarkets handles personal information when you use our website and consumer shopping app to browse groceries from local stores, place orders, and arrange pickup or other fulfillment options shown in the app.

Information we handle

Depending on the features you use, the information you provide, and your device settings, this may include:

  • Account details, including your name, email address, phone number, password or sign-in information, and account identifier. You may also provide a profile photo, real name, or birthday.
  • Shopping and transaction details, including shops and products viewed or selected, search terms, cart contents, order history, fulfillment choices, delivery or pickup details, and messages or notes associated with an order.
  • Payment details needed to complete a purchase. ClickMarkets uses Stripe in its Android production app. Payment card details are collected through Stripe’s payment components; ClickMarkets receives payment and transaction results and may receive limited payment-method details such as card brand or last four digits.
  • Location information you select or provide, including saved addresses, and precise device location when you enable a location feature. We use this to show nearby shops and support the fulfillment options shown in the app. Google Maps or Places services may process location or place-search information when you use those features. You can control device location permissions in your device settings.
  • In the Android app, Google Firebase Analytics records app activity such as viewing shops or products, searches, adding items to a cart, starting checkout, and purchases. These events may include shop or product details, purchase amount, currency, and item counts. Firebase Crashlytics receives crash reports and technical diagnostics, including a ClickMarkets account identifier. Firebase Cloud Messaging processes the device’s push-notification token so we can send order and account notifications. These services may also process app or device identifiers needed to provide their features.
  • If you choose to add or change your profile picture, the app accesses the image you select or take and uploads it to your account.

Merchant app information

If you use ClickMarkets Merchant to operate a store, we handle your merchant account details, including your sign-in email and account identifier, store and settings information, and the product availability and order actions you take in the app. The app also sends device and app details to our service, including Android device identifier, device model, Android version, app version, and build number. Firebase Analytics may receive app activity such as sign-in results, store status or settings changes, and product availability changes, along with app or device identifiers including the Google Advertising ID where available. Firebase Crashlytics receives crash reports and diagnostics associated with your merchant account identifier. Firebase Cloud Messaging processes a push-notification token so we can deliver order and account notifications. When you view or manage an order, the app may display customer contact, order, and fulfillment details, including a customer name, phone number, or delivery address, so your store can fulfill that order.

How we use information

We use personal information to create and manage consumer and merchant accounts; show shops and products; process and track orders and payments; support pickup or other fulfillment options presented in the app; let stores manage products, settings, and incoming orders; verify phone numbers; respond to questions; protect the service and investigate suspected misuse; send requested notifications; and maintain and improve the website and apps. We use Firebase Analytics to understand app use and Crashlytics to diagnose errors. Where permitted, we may also send service announcements or promotional messages. You can use any unsubscribe instructions included with a promotional message or contact us to stop those messages.

When information is shared

We do not sell personal information. We share it only as needed to provide the service and for the purposes described above. This includes sharing relevant order, contact, and fulfillment information with the local store involved in an order; payment information with Stripe; phone numbers with Twilio/Authy for verification; and information with Google services used for Maps or Places, Firebase Analytics, Crashlytics, and push notifications. ClickMarkets uses Amazon Web Services for cloud hosting and image storage. We may also use service providers for email, communications, security, and technical support. These providers process information for the services they provide to ClickMarkets. We may disclose information when required by law or when reasonably necessary to protect people, rights, or the service.

Retention and safeguards

We keep personal information for as long as reasonably needed for the purposes described in this policy and to meet applicable legal, accounting, or operational requirements. We use HTTPS/TLS to protect app communications in transit and other safeguards intended to protect personal information; no method of transmission or storage can be guaranteed completely secure.

Your choices and requests

You can manage device location permissions in your device settings and use unsubscribe instructions to stop promotional emails. You may request access to or correction of personal information, or request deletion of your ClickMarkets account and associated personal information. Consumer app users can use the ClickMarkets account deletion page or select Account > View Profile > Delete Account in the app. Merchant app users can request deletion by emailing info@clickmarkets.ca. Our support team reviews and processes deletion requests. We delete associated account information unless it must be retained for legal, security, fraud-prevention, or transaction-recordkeeping purposes. Information retained for those purposes is restricted and kept only as long as required. For other privacy requests, contact us using the details below.

Changes to this policy

We may update this policy as our services or practices change. We will post the current version here and update the date above.

Contact us

For questions or privacy requests, contact ClickMarkets at info@clickmarkets.ca or write to 37 Richard Way SW #200, Calgary, AB T3E 7M8, Canada.